365 Days of Living the Dale Carnegie Principles
Day 38. May 2, 2011
I received a customer service question this afternoon. The moment I read it—I couldn’t help myself. I said out loud… “really?”
I concluded this was one of those instances where the customer just didn’t know the wonders of a Google search. So I did a Google search.
A half hour later I’m irritated that I still haven’t found the answer to her question. It was supposed to be a quick Google search, darn it. I have better things to do. But I can’t wrap my head around why I can’t find the answer I’m looking for. I’m the type of person that must find the answer… now. I almost took my search to the next level by getting in a car and driving to a couple stores to get the answer.
But I looked at the clock and it was already pretty late in the day. I remembered that I knew an expert who would know the answer to my question. So I decided to send this expert an email and I went home.
The Dale Carnegie Principle I used—(albeit a half hour late) is from How to Stop Worrying and Start Living:
Learn to organize, deputize and supervise.
I realized that I don’t have to be an expert on everything. I can hand a task off to another individual and rely on him/her to find an answer to a question or get a task done. When you delegate a task to another, capable individual, you demonstrate your confidence in that person’s ability, you free yourself to focus on other tasks that have to get completed and you don’t have to work late!
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