365 Days of Living the Dale Carnegie Principles
Day 76. Thursday, June 9, 2011
As I finished placing my order for a #1 combo meal at Chick-fil-A, Karen the cashier, asked me for my name. I told her “Smiling Daffodil”.
While she was filling my cup with sweet tea, I told her that this Chick-fil-A restaurant is the only one I have encountered that asks for customers’ names.
She replied, “thank you for the feedback—we continue to do it—hoping we don’t frustrate customers as we try to learn their names. I think it’s nice to take the time to learn names.”
I replied, “It’s such a nice touch. It makes the transaction human.”
Karen smiled at me.
As she handed me my meal, she said, “here’s your meal “Smiling Daffodil.”
I replied, “Thank you Karen!”
Karen gave me a big smile.
The Dale Carnegie principle I used is from How to Win Friends and Influence People:
Principle 6. Remember that a person’s name is to that person the sweetest and most important sound in any language.
From How to Stop Worrying and Start Living:
Create happiness for others.
Most of my day was stressful. I went to Chick-fil-A for dinner hoping I could create happiness for someone else.
As the story shows—I had a simple, quick conversation with Karen but it brought a smile to our faces because it was sincere.
My lesson to you—don’t go through life oblivious of other people. Take the time to learn people’s names and make them feel important. Do what you can to create happiness for others. When you get into this habit you will enjoy a richer life and these small moments have a way of transforming your outlook on an entire day.
Housekeeping / Notes
Don’t forget to read this week’s guest blog post: Guest Blogger Elijah found an opportunity to use a Dale Carnegie principle while at a stop sign.
Step up to the plate! All are invited to become an official guest blogger. The first Dale Carnegie principle in How to Win Friends and Influence People is “don’t criticize, condemn or complain”. This means this is a very friendly, safe, non-critical blog where even non-writers are welcome! No criticism is allowed by design!
Catch up on blogs you’ve missed. All blogs are available on a fun pictorial page.