365 Days of Living the Dale Carnegie Principles
Day 77. Friday, June 10, 2011
It was almost 7 pm and I was still at the office trying to wrap up the final steps to a marketing campaign. Several other associates were also working late.
One associate, Essie, sent me an instant message, “Smiling Daffodil—I’m overwhelmed with work.”
Despite being anxious about leaving the office—I decided to check on Essie.
“What’s wrong Essie?” I ask.
She proceeded to explain the very detailed reports she had to complete by Monday.
I gave her my full attention and asked a few questions to gain a better understanding of what she had to do. We even brainstormed trying to figure out an easier way to finish the task. In the end we concluded there wasn’t an easy way out of the work. I felt bad not being able to help make the task easier.
As I sat back at my desk I sent Essie an instant message: “Essie—I would imagine management doesn’t tell you this enough—but know that I appreciate you!”
Essie responded, “Awww! Thank you!”
The Dale Carnegie principles I used in this story are from How to Win Friends and Influence People:
Principle 2. Give honest, sincere appreciation.
Principle 17. Try honestly to see things from the other person’s point of view.
As much as I tried—I wasn’t able to provide a quick and easy solution to make Essie’s work easier. What I was able to do was provide a sympathetic ear as I listened to her concerns and frustrations. I also let her know that she is appreciated.
My lesson to you—instead of focusing on your own concerns do what you can to show appreciation to someone else by understanding what it is to walk in their shoes. When you do this your own burdens don’t seem quite as heavy or unpleasant.
Housekeeping / Notes:
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Mark your calendar for some bonus material this weekend. I’ve been holding on to one of my favorite stories for at least a month. That’s not an easy thing to do!