365 Days of Living the Dale Carnegie Principles
Day 114. Monday, July 18, 2011
I carefully transported Maximus the infected laptop to work this morning. I swiftly took “him” to Joseph’s office. I didn’t have to say anything. Joseph, the expert computer techie knows the drill.
In the afternoon Maximus underwent careful examination. I told Joseph about the link I clicked on that I thought caused a virus and the steps I took afterwards. I admitted that technically there were no symptoms of a virus other than I clicked on a bad link.
I watched anxiously as Joseph ran all sorts of diagnostic programs. He did some research and ran more programs. After an hour he reported my laptop was clean. He fixed some unrelated registry problems but technically he was 99.99 percent certain I never had a virus.
Being the Smiling Daffodil that I am I looked at him with a look of skepticism. “But are you sure, Joseph?”
Joseph looked at me and said, “you’re going to have to trust me.”
That’s when I decided to use a Dale Carnegie principle from How to Stop Worrying and Start Living:
Use the law of averages to outlaw your worries.
You see, Joseph really is an expert in his field. He has a proven track record of solving problems by thinking logically, researching and testing. I didn’t hand my laptop to a weekend techie that thinks he knows computers. Joseph has decades of experience. If he says there isn’t a virus—I have to believe him.
Heh, good thing I didn’t waste a single moment worrying about a virus that didn’t end up being real.
Ok, ok—I admit I didn’t want to believe Joseph was right. For whatever reason I believed I was right—even though I have virtually no experience in diagnosing a computer. When Joseph looked me squarely in the eyes and reassured me that I will have to trust him—I realized I was being foolish for doubting him.
The lesson to learn—if there’s a problem that you are unable to solve on your own—find experts in the field that can gather the facts and give you an informed analysis. Don’t make a decision based on emotion or theories. In my case—I really didn’t have any facts to prove the virus—perhaps just an active imagination that assumes the absolute worst.