365 Days of Living the Dale Carnegie Principles
Day 108. Tuesday, July 12, 2011
This morning my door bell rang at 9 am. He’s here!
I was excited to open the door and greet Batman / Superman / or whatever name this caped superhero goes by. The more “common” name is exterminator.
The badge on his uniform indicated his name was “Scott”. He didn’t say much and he wasn’t smiling. Nevertheless, I remained optimistic.
He asked me if the salesperson had gone over the service agreement.
I mumbled, “not really.”
He proceeded to explain the contract and stood there at my door waiting for me to sign.
I looked at him puzzled.
I said, “I’d prefer if you walk through my home first and explain what you will do.”
He walked in reluctantly. I began to explain my gecko woes. He wasn’t interested.
He told me I need to go buy sticky glue traps.
I looked at him puzzled.
He explained they don’t treat geckos.
I debated with myself at this point. He might not treat geckos—but he needs to focus on how they treat the geckos’ food source. Spiders, for instance. He has not done this.
There was dead silence as I wrestled with my thoughts.
I explained to Scott that the salesperson led me to expect a different service than what I was receiving. I explained I would not need his service and led him out of my home.
I was fuming. I was expecting a team effort in ridding my home of these stupid, tiny creatures that have invaded my garage and my mind. I had imagined having fascinating discussions on geckos and wasps’ nests, and various other invaders that are inevitable as a homeowner.
Instead I drove to Lowe’s Home Improvement and bought sticky glue traps. As I reflected on how my time was wasted and how the exterminating service completely missed the mark, a thought occurred to me.
In talking to the salesperson last week, she explained they’d inspect the house and find the points of entry for the geckos. Over the weekend I found that point of entry. It’s the water heater closet. The builder did not seal this closet completely.
If I hadn’t spoken to the salesperson I wouldn’t have discovered the problem in the water heater closet. I was finally able to smile again.
The Dale Carnegie principle I used is from How to Stop Worrying and Start Living:
Count your blessings – not your troubles.
While the exterminating service did not deliver what I expected I did my best to find the good in the experience. I will be the first to admit it’s not always easy. I really had to work hard at not chewing out Scott and the salesperson who called to follow-up with me. But in the big picture—it’s not worth it.
Do your best to focus on the good and you’ll live a happier life.