365 Days of Living the Dale Carnegie Principles
Day 99. Sunday, July 3, 2011
I was driving home from church this evening debating on whether I should pick up a quick meal to eat or eat my usual ‘gruel’ at home. I decided since it was Sunday, I should treat myself to eating out. If you haven’t figured me out yet—I’m cheap. While I’d love to eat a big juicy steak for dinner every night—or even once a week—I choose not to.
I consider my fast food options. Chick-fil-A is closed on Sundays.
There is that new McDonald’s on the way home….
I end up at McDonald’s. This McDonald’s is not typical. It has sleek, modern décor that really upgrades the look, feel and status of this traditionally kid-centric restaurant. The décor is captivating to look at—perhaps because it’s so unexpected for a McDonald’s and also because the colors and style are really nice for any setting.
The moment I walked in this evening I was greeted by the cashier with a warm welcome. I ordered my usual Chicken Selects and asked the cashier’s opinion on smoothies. I go with her suggestion of the sweeter option—the Strawberry Banana smoothie.
As I’m sitting enjoying my meal—especially the indulgent smoothie—I decide I need to let management know I appreciate their efforts. In our company—sometimes it feels like we receive mostly complaints—from very loud individuals. It’s a rare but happy day to receive that one comment from a satisfied customer. It’s not that our company does a poor job. It’s just easier to complain than to give praise. I examine the receipt from my order—sure enough there’s a website address.
I returned home and didn’t permit myself to get distracted from the task at hand. I went online and sent an email to the McDonald’s I had just visited. I spelled out the details of why I liked this particular McDonald’s pointing out the cleanliness, the courteous employees and the fabulous décor.
The Dale Carnegie principle I used in this scenario is from How to Win Friends and Influence People:
Principle 2. Give honest, sincere appreciation.
Admittedly, it sounds like a silly thing to do—sending an email to the manager of a fast food restaurant. But why not take the time to let someone know you appreciate their efforts? Like any business—it takes a lot of work—a lot of dedication—a lot of passion to be successful. A good business does not run itself magically on its own. Elbow grease goes into it. You know what it feels like to receive praise for your efforts at work—why not acknowledge this in the businesses you receive goods and services from? Let them know with a simple word of thanks. It won’t cost you a dime and you might just brighten someone’s day.
Housekeeping / Notes:
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